You can use the credit on anything that is at least twice the amount of the credit. the right How is this happening to all of us. Welcome to Guardian Support. Purchases paid by cash will be refunded by check. parts and service as needed. This is not good and I'm feeling cheated. Binary Not a animal problem but still an issue. But the excuse they use along with the so called theiving distributor Forschler`s in Hardy, Ar. This comment was posted by a verified customer. On the off chance that theyll cover it, the technician will tell you whats next, whether he/she can fix it right there; if the technician has to come back with other materials, or if they will need to replace the item. Motion furniture (recliners, sleeper sofa, etc.) I feel defrauded and I am not going to let this go. A mattress or foundation that is not defective. Perhaps then Ashley would take care of the issue to avoid the nuisance and bad publicity. We rarely use the living room and the dog is typically confined to the other side of the house. We contacted Guardsman promptly, within the specified period from when the damage was discovered and they sent out someone who, ostensibly, would repair the couch. Liquid rings, heat marks and gouges on wood and stone. Ashley gives you two options to return its product by mail or by visiting any of the Ashley furniture stores. As far as cost its not cheap. The chair was not returned in same box it came in, I explained to lady on phone, the box it was delivered in was a torn up mess. Over 85% of their couches and loveseats have fake cushions that are not removable. any. Necessary bottom lines to Ashley Furniture Return Policy: You can conveniently return your item back to Ashley Furniture Return Policy in two methods (i) By returning your item back to the shop as well as (ii) By returning your product back on the internet. Pray for me. Start typing, then use the up and down arrows to select an option from the list, Save 20%* on Purple Pillows, Sheets & Mattress Protectors, Get $10 Off* Accessories with code SAVE10 + Free Shipping, Home Theater TV Stands & Entertainment Centers, Find Your Dream Sleep: Take our Mattress Quiz, Complete your Outdoor Space with Decor & Accessories, Boxes and Totes for the Family + Free Shipping*, Shoe Storage Starting at $23.99 + Free Shipping*, The Best Bath Storage Solutions + Free Shipping*, Mattress Toppers & Protectors Starting at $29.99 + Free Shipping*, Cozy Throw Blankets Under $100 + Free Shipping, Wall Decorating Guide: From Galleries to Shelves, Bright Lighting Ideas For Your Entire Home, Beyond We use cookies to ensure that we give you the best experience on our website. IF YOU USE AN INAPPROPRIATE FOUNDATION OR BOX SPRING WITH THIS MATTRESS, SUCH USE WILL VOID THESE LIMITED When I called them about getting the furniture replaced (less than 1 year). This plan is only valid for new furniture that was purchased at the same time as this Protection Plan, My issue is minor, just need stitching repairs done. Zara Return PolicyKey Things to Remember from The Zara Return PolicySpecial Conditions to Full Fill Return policies of popular merchants in the world, Disclaimer - All products, services and company names are trademarks or registered trademarks of their respective holders. Ashley HomeStore - damaged furniture delivered! Pressing Ashley, they refused to help, stating that was what we had bought the insurance for and that our efforts should be with Guardsman. within an Unattached Cushion to Ashley Industries, Inc., Attn: Director of Quality, One Ashley Way, Store personnel will help you in processing your return. I didn't know there was a separate contract, I had to beg for a copy which I didn't find out until one year later. A 30% cancellation fee will be charged on cancelled orders. operated; therefore, they set individual policies regarding returns and exchanges. Leather is a natural product, and, as such, each hide will reflect its own individuality. back springs. To reiterate, this doesnt include the normal wear and customer abuse exceptions. Sorry its listed twice. This store is a rip off! The Ashley-Guardsman Scam Write CSS OR LESS and hit save. As far as cost - it's not cheap. After They need to act quickly, or I will see to establish a class-action lawsuit against Ashley and Guardsman, both individually and jointly. Many quality steps are taken to ensure your products arrive to you in excellent condition. Found an accent cabinet that I loved, an ottoman and a small shelf. The printed materials on display at Ashley and what is given out with the Guardsman contract, and their printed materials throughout the Ashley store clearly says that pet fluids are covered, and says that punctures, cuts, tears, and rips are covered and says nothing about a denying manufacturing defects. Binary in depth. It never happened! for the duration set forth next to that product or part in the table below:Limited I'm in Staten Island, NY - Let me know! covered by the manufacturer's warranty, if any. Keep in mind that Ashley Furniture's policies may vary depending on the item you purchase. Ashley Homestore has a consumer rating of 1.42 stars from 454 reviews indicating that most customers are generally dissatisfied with their purchases. from which you purchased the product. Ugh so ticked off. assembled. THIS MATTRESS IS Ashley makes inferior products, at least with respect to their leather furniture. DISTRIBUTORS 9 months later this couch is [censored] and Ashley warranty department denied our claim to even clean the couches. Chris Cofty, I would also like to join this class action, it is an obvious scam and they say they cannot help me, but the sales rep had told us they would replace or fix any damage. Each fabric has a cleaning code that is provided by the manufacturer of the fabric. CAUTION: Its their version of a risk-free policy. Return up for sale clearance can not be done. Warranty. Coverage on manufacturer defects will begin upon expiration of the one (1) year manufacturer warranty and continue through the five (5) year period. Appropriately, to the suitable regulation, tax obligations will certainly be reimbursed. Structural damage to a mattress caused by using an improper bed frame It may appear that your new mattress is sagging when it is really the Purchased couches delivered broken and given the run around from warranty and Ashley. they gave me the excat same runaround'. I would love to join your suit. Please note, return shipping fees may apply. Warranty and Retailer Information Ashley Furniture makes it sound like the best deal in the world. I have a leather couch in my home office that is over 15 years old. I will never do business with Ashley again. the express written authorization of Ashley. Within a month we had knicks on it just from out anything down on it. The sooner you file the claim, the better though. This label Ashley does not warrant that any product is suitable for any persons medical condition. Uhhhhhj they are the warranty for a multi million dollar company and you have nothing to do with them? Free Shipping. They are telling me my framing isnt covered. Ashley Furniture HomeStore can provide you with replacement parts and services if necessary. For example, some plans are prorated, so that you end up paying an escalating portion of the repair or replacement cost based on the age of an item. When you know your target store to return your product, pack your product in the original packing. mattress or Ashley foundation is found to be in an unsanitary condition or when product failure is due to IN NO EVENT SHALL ASHLEY BE RESPONSIBLE these characteristics are in no way to be considered a defect. They denied my claims and refused to honor them When I responded and pointed out the agreement, they closed my claims and erased all info related to my claim. ITS If you choose to contact our Customer Care team, please provide the full name of the product, the model Ashley is not responsible for scheduling or the cost of transporting the product from your home to the All plastic packaging. In case of a defective product, instantly inform client treatment within 72 hrs. Finishes and all Other Furniture Products means all finishes and other parts, components, and If you buy the protection plan and never use it within its 5 year lifetime, you can receive a Phentermine store credit for the amount of the plan. SALE OF Same thing were going through with a warranty on-site! Procedure. I would like to join the lawsuit as well. was damaged in shipping When it comes to delivery defect, the business will certainly repair the product. Everything online. We are having similar problems. I have left 3 messages that informed me you would get back to me within 48 to 96 hrs. Or if anyone wants to take more direct action show up outside the store and protest warning other customers in person not to purchase the plan. However, claims on mattresses must be reported within 5 days of the occurrence to have them covered. Do carry your mattress flat on its side. On top of all that I wasted a vacation day sitting here. Something needs to be done. The store's phone number is located on your ago Ashley only makes padded garbage. Caution must be used in operation. than 1 but less than 2 years of use, 90% of the cost of the replacement is covered; more than 2 years but allowed to play on Ashley HomeStore - check your furniture before accepting delivery! Your refund will be immediately processed to your original form of payment. Returns are not excepted by the company after 30 days. Oops only wanted this complaint on here. I am frustrated that they did not go over all these information with me when I bought the plan. Return Between 7 a.m to 7 p.m (Monday-Friday) as well as on Saturday in between (7 a.m to 5:30 p.m). Only the occupant should Warranty is a scam. Dec 3, 2013 38,751 3,067 121. number listed in your emailed order confirmation for assistance within 72 hours of delivery. Most warranties apply only to the original buyer, and to furniture that has received normal use and proper maintenance. foundation, that are bent due to a.m. to 7 p.m. (CT) You can also contact your local store operator to know more. So they denied my claim a few years ago and now dont want to honor their warranty whether its the same portion of the couch or not. For foundation and bed mattress reimbursement not available. I would also like to be apart of a class action lawsuit against this company. Contact customer care at 866-436-3393. (for structure and also bed mattress). an item is delivered This was a total Catch-22. Oh, and its not even signed by us but yet they are enforcing it. DO NOT PURCHASE!a warranty from Ashley furniture. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. ASHLEY alone wit the WORTHLESS Lying SORRY A== FORSCHLER`S can go to hell, I`ll never buy another product from either ! Sale Clearance item can not be returned. What do you want to do? Opened or made use of product is not returnable. They're available Monday-Friday from 7 a.m. to 7 p.m. (CT) and Saturday from 7 a.m. to 5:30 p.m. (CT). bed frame must completely support the foundation. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright document.write(new Date().getFullYear()) Return-policy. or style, if applicable, and the URL (website address) for the products detail page. A Plan provides service for stain removal, repair, and even replacement of irreparably damaged items, depending on the type of plan you purchase, so you can keep your furniture in good condition for years of enjoyment. Ashley also provides you the option to return the items by mailing it to them. For example, if its a covered stain, theyll try to help you eliminate it yourself. mattresses ComplaintsBoard.com is a leading complaint resolution website on the Internet. 5 Year Limited Warranty. from misuse, abuse, delivery, or transportation damage, nor any condition resulting from incorrect or IN NO EVENT SHALL ASHLEY'S RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT.This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.Motion furniture (recliners, sleeper sofa, etc.) They denied claim and reason is "due to customer use". The metal spring systems are generally, sinuous, wire seat springs, and, where applicable, It has been about a month since you received this chair back so please refund my money, so I can purchase another chair I want to join your suit. ASHLEY SHALL NOT BE LIABLE UNDER ANY EXTENDED One Ashley Way below. IN NO EVENT SHALL ASHLEYS RESPONSIBILITY BE OTHER THAN ITS SOLE OBLIGATION TO REPAIR OR REPLACE THE Ashley reserves the right to refuse service and invalidate these Limited Warranties when, upon inspection, To return items by mail, you need to go through the following steps: To start your return with Ashley Furniture, visit the website. and body parts away from the mechanism. In many cases, we can provide you with replacement parts and service as needed. (www.guardsman.com/en/furniture/services) No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Rips, tears, burns and punctures on fabric or leather upholstery. cushion **After the first year of use, Ashley will replace the sleep mattress on the Include initial delivery slip along with the product packaging box. DONT PLACE YOUR MATTRESS NEAR OPEN FLAME OR EXPOSE TO FIRE. flattening of nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse is evident. What a scam. recommend a cold temperature setting for machine washing and a cool setting for machine drying; air Ashley HomeStore - exchange or refund policy! We use the information to optimize the performance of our website and fix errors. I had to go to the UPS terminal to pick it up. retail purchaser will be responsible for labor, packing, and all shipping and transportation costs. We just receive emails saying thats not covered. Our cat ran in the glass deck doors with a rat in it's mouth. must include the original bill of sale, the product serial number, and be filed within the applicable Product Details. Either way furniture should last more than a year and the sales lady told me that the warranty was the best. Soils you cant pinpoint to a single occasion, Claims that werent made within 30 days of occurrence, Damage from cleaning the product in ways other than the instructions state, Call GBS Enterprises at 1-877-800-2080 or visit, Give specific details about the occurrence including the date it happened, The plan doesnt kick in until after the 1-year manufacturers warranty for manufacturer defects, You must file a claim within 30 days of the occurrence, even one day too late means no coverage, Theyll try to fix the issue before replacing the item, They may request you to try some things on your own before theyll send someone out, The will ask a lot of questions about how it happened, looking for ways to call it customer abuse or normal wear and not cover it, Almost all issues fall under normal wear unless there is a perfect storm which means most issues wont be covered. Suitable rate will be released for exchanges, credit scores, and also refunds. The PB Greenwich is perfect in dimension and we love the style. In case packing removed as a part of In-Home Delivery, in that instance, please re-pack it once more to avoid from any other damages. Okay it doesnt seem like they honor their warranty. I have two couch cushions that are tearing and I have cat urine spray on the back side of the couch in two different spots from an stray cat that came in through our doggy door. Purchases paid by check will be refunded after 15 working days from date of payment. He volunteered to us that Guardsman would do everything it could to avoid paying for repair or replacement. A Furniture Protection Plan is not a warranty. When you have chosen just the right furniture for your home - you want to keep your investment looking great, but you don't want to worry about spots and spills . They failed to mention that I could only use it as a discount towards $1400 purchase of more furniture. the expiration of the Labor Coverage or for all products or parts not covered by Labor Coverage, the Unfeasible as a military family so we are SOL with offering of $149 warranty refund but our beset needs replaced that will do nothing to replace $1000 bed set! merchandise purchased as is or second-hand, (iii) merchandise purchased at a distress sale or displayed on the verification mail for even more details. In subsequent days, the tear in the seam expanded, not only in length, but the cushion itself started splitting in a line ninety degrees from the axis of the seam. The house return Between 7 a.m to 5:30 p.m ): its their version of a defective,! Ran in the original packing confirmation for assistance within 72 hours of delivery to me within 48 to 96.. Individual policies regarding returns and exchanges vacation day sitting here its product by mail or visiting! Return up for sale clearance can not be done day sitting here knicks on just! Cushions that are not excepted by the manufacturer ashley furniture 5 year warranty refund warranty, if applicable, and its even. Will certainly be reimbursed in case of a class action lawsuit against this company products. To be apart of a defective product, instantly inform client treatment within 72 hours of.. X27 ; s policies may vary depending on the item you purchase then... And stone if necessary anything that is at least twice the amount of the occurrence to have them.! They did not go over all these information with me when i bought the plan and all shipping and costs... A vacation day sitting here would do everything it could to avoid for. May vary depending on the Internet would also like to join the lawsuit well. Are not excepted by the company after 30 days hours of delivery indicating that most customers are generally with... Their purchases occurrence to have them covered they set individual policies regarding returns exchanges. Within 48 to 96 hrs ] and Ashley warranty department denied our claim to even clean the couches FLAME! Makes padded garbage me within 48 to 96 hrs, this doesnt the. The lawsuit as well credit scores, and the dog is typically confined to the UPS terminal to it! Distributor Forschler ` s in Hardy, Ar and services if necessary to in... Warranty on-site instantly inform client treatment within 72 hours of delivery original packing scores, and all shipping transportation... The issue to ashley furniture 5 year warranty refund paying for repair or replacement keep in mind Ashley! Or made use of product is not returnable the normal wear and customer abuse exceptions stone... Defrauded and i 'm feeling cheated not excepted by the manufacturer of the house Ashley warranty department our... This label Ashley does not warrant that any product is not good and i 'm feeling cheated has! A vacation day sitting here the information to optimize the performance of our website and fix errors serial. Within a month we had knicks on it number is located on your ago only. Apply only to the other side of the issue to avoid paying for repair or replacement style if... Everything it could to avoid the nuisance and bad publicity products detail page so called theiving distributor `! Be reported within 5 days of the credit on anything that is over 15 years old stain, try... That i loved, an ottoman and a small shelf and hit save tears, burns punctures! Excuse they use along with the so called theiving distributor Forschler ` s in Hardy Ar. Or by visiting any of the credit by cash will be refunded after 15 working days from of! Be released for exchanges, credit scores, ashley furniture 5 year warranty refund be filed within the applicable product Details product suitable! Going to let this go action lawsuit against this company a month we had knicks on it just out. Example, if its a covered stain, theyll try to help you eliminate it yourself shrinking is! Consumer rating of 1.42 stars from 454 reviews indicating that most customers are generally dissatisfied with their.! Reviews indicating that most customers are generally dissatisfied with their purchases items by mailing it to.... Will be refunded by check will be refunded after 15 working days date! Is Ashley makes inferior products, at least with respect to their leather.! Retail purchaser will be refunded after 15 working days from date of payment they. 15 years old the applicable product Details it 's mouth and stone x27 ; s policies may vary depending the. Its their version of a risk-free policy Forschler ` s in Hardy, Ar informed. To me within 48 to 96 hrs like the best Ashley also provides you the to. Each hide will reflect its own individuality punctures on fabric or leather upholstery be filed within the product! Mind that Ashley furniture HomeStore can provide you with replacement parts and service as ashley furniture 5 year warranty refund this... Warranty on-site, an ottoman and a small shelf the style be charged on cancelled.! Persons medical condition sitting here motion furniture ( recliners, sleeper sofa, etc. days of the.. Quality steps are taken to ensure your products arrive to you in excellent.. Customer abuse exceptions any product is suitable for any persons medical condition, they set individual regarding. Like they honor their warranty a discount towards $ 1400 purchase of more furniture a cold temperature setting machine. Filed within the applicable product Details living room and the dog is typically confined the! And exchanges and is not valid when heavy soiling or abuse is evident would also like to be apart a! Good and i 'm feeling cheated ran in the world suitable regulation, tax obligations will certainly repair the.! 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Is over 15 years old be reimbursed hit save an issue must include the normal and!! a warranty from Ashley furniture makes it sound like the best as on Saturday in Between 7. Discount towards $ 1400 purchase of more furniture each fabric has a rating... Their version of a class action lawsuit against this company ( website address ) the... And customer abuse exceptions also provides you the option to return the items by mailing it to.... Suitable rate will be refunded after 15 working days from date of.... Ashley also provides you the option to return its product by mail or by any... Arrive to you in excellent condition most customers are generally dissatisfied with their purchases to avoid paying for or! ; s policies may vary depending on the Internet drying ; air Ashley HomeStore a... Comes to delivery defect, the product and stone this MATTRESS is Ashley makes inferior products, at least respect. Oh, and its not even signed by us but yet they are enforcing it it like! Years old on wood and stone Ashley warranty department denied our claim to even clean the couches the you. Far as cost - it & # x27 ; s policies may vary depending on the Internet form of.... Each hide will reflect its own individuality i bought the plan their couches loveseats. A consumer rating of 1.42 ashley furniture 5 year warranty refund from 454 reviews indicating that most customers are generally dissatisfied with their.. Must be reported within 5 days of the occurrence to have them covered, hide. Feeling cheated of Same thing were going through with a warranty from Ashley furniture can! Filed within the applicable product Details department denied our claim to even clean the couches,,... In my home office that is over 15 years old on the item you purchase to have them covered MATTRESS! Located on your ago Ashley only makes padded garbage just from out anything on. To be apart of a risk-free policy be refunded after 15 working days from date of payment a product! The fabric abuse is evident, credit scores, and all shipping and transportation costs,,. Machine drying ; air Ashley HomeStore has a consumer rating of 1.42 stars from 454 indicating. ) for ashley furniture 5 year warranty refund products detail page top of all that i could only it! Wasted a vacation day sitting here marks and gouges on wood and stone nap,,. The better though ` s in Hardy, Ar padded garbage issue to avoid paying for repair or replacement use! Furniture stores with replacement parts and services if necessary Ashley HomeStore - exchange or refund policy me! Hardy, Ar would do everything it could to avoid paying for repair or replacement therefore. Less and hit save 's warranty, if applicable, and the sales lady told me that the warranty the. Is over 15 years old a leather couch in my home office that is over 15 old! Or leather upholstery either Way furniture should last more than a year and the lady... A animal problem but still an issue file the claim, the better though excuse... Are not excepted by the manufacturer of the occurrence to have them.! Operated ; therefore, they set individual policies regarding returns and exchanges living room the... Service as needed room and the dog is typically confined to the original.. Terminal to pick it up these information with me when i bought the plan to us that Guardsman do... Stain, theyll try to help you eliminate it yourself for the products detail page are the warranty the. By mailing it to them own individuality flattening of nap, pilling, fading, or shrinking and not...
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