I'm aware of a number of EO10 errors that have ended up with a new motor. It combines support for advanced features with a more traditional riding feel for a truly . Also good to clean and check the terminals for build up which also doesnt allow the battery to seat well causing a loss of current. Has 90% of ice around Antarctica disappeared in less than a decade? Our most versatile assist mode to date is perfectly tuned for . Chainring for E-MTB (12-speed) VIEW PRODUCT. Shimano could fix the problem by putting larger and stronger connectors in the battery,but until that happens,keep the terminals clean. I use emery filing boards by revlon in the nail section at Walmart or other beauty shops. Top 10 Shimano EP8 errors and how to solve them, 10 Essential Tips for Helping Your Kids Start Mountain Biking: A Guide for Parents, Unleash the Power of 29in Wheels on the Patrol 09 Mountain Bike Enhanced Stability, traction, rollover and more. My Shimano Steps-powered e-bike is frequently but irregularly giving me the errors E010 and E012. It is now possible to unlock the new Shimano EP8 motor with Flash software by Eplus Italy! In the manual it's problem with the electrical connections. This cures the problem for a time, but it is random. The problem is that you don't know what the codes mean. You must log in or register to reply here. I have had the 010 problem in Florida (close to the Gulf of Mexico) and in the UK with different batteries. These are instructions to perform a downgrade: -Intructions for Android By clicking Allow All, you agree to the storing of cookies on your device. Until they do, it's not too much of an inconvenience. Because of a hard to see, small dent on the motor casing, Shimano wouldn't fix it under warranty. The World's largest electric mountain bike community. How to extract the coefficients from a long exponential expression? Then E010 error is pretty generic and I've gotten it occasionally, usually when turning the battery on in colder weather to the point where it's almost predictable. They might work 10,000 times in a row, and then miss a beat. (the only issue just now is waiting for actual stock to come back in to supply) Were excited to announce that the Patrol Mountain team will be at Eurobikes new home in Frankfurt this year. Suspicious referee report, are "suggested citations" from a paper mill? In the case of the W011 message, the problem is either a misaligned or missing magnet on your rear wheel/disc or an issue with alignment with the speed sensor located on the chainstay of the frame. Mountain biking is a fun and exciting activity that can be enjoyed by people of all ages, including children. Location/look of magnet and sensor. How does a fan in a turbofan engine suck air in? To subscribe to this RSS feed, copy and paste this URL into your RSS reader. This is the new Focus Jam2 and Sam2. The W013 message usually means that the torque sensor hasnt been full initialised. I keep getting W101 error on screen, it keeps losing the speed sensor signal. Johannesburg. 565 miles it had covered and 1 year old. Shimano Cues - New 9/10/11 speed lower tier drivetrain components. Rode the bike about a week and now I'm getting the speed sensor error. You are using an out of date browser. Its always exciting to be at Eurobike, but this year perhaps more so thanks to a move to a new venue. However, the dealer is in another town, so I'm wondering if anyone has been successful solving this problem on their own? Perhaps the most common error code that will be displayed on a Shimano STEPS system of the W013 code, but its also the easiest to fix. Had this problem and Shimano support tried lots to fix this including a new battery pack as had some other fault showing. 1 out of 1 found this helpful. JavaScript is disabled. I did the trick with a magnet on the crank to go faster. Although my experience with ebikes is minimal, I'm somewhat of an expert with very complicated motor control systems. Check that battery is stable on mount (to ensure contacts meet 100% of the time). Shimano EP8 is a popular electric bike (e-bike) system that provides assistance to the rider while pedalling. SHIMANO SERVICE CENTERS Reproduktion of the E010 on latest Firmware of the Shimano E8000First the Error only accured a few times in combination of W013. COMPONENTS What happened? Confidently go car-light or car-free with its special cargo-tuning that delivers a smooth ride no matter what you're carrying. Was Galileo expecting to see so many stars? Do NOT power the system on if your foot (or anything else) is resing on your pedal or crankarm. I probably will end up sending it back to the dealer but the issue with that is I ordered my bike from Germany from a retailer called Jonito.de and I live in Ireland so its a big inconvenience. Errors on display . If you receive the message you might find that the assist from the motor is less than usual or that the system refuses to assist at all. If this message is displayed then you might find that the assist is much less than usual or that the motor switches off every 3-4 pedal strokes. Also heard of this happening to another EP8 up in park city, 5 miles on the motor, and did the same thing mine did. I resolved this problem by applying ox-gard to the four male terminals that the battery connects to and working it in with a wire brush. Im thinking that the old battery didnt snap into place properly resulting in connection errors. Shimano EP8 is a popular electric bike (e-bike) system that provides assistance to the rider while pedalling. A wide input area for easy, intuitive operation on the trails with or without gloves. Eplus is a smart electric bike enhancement system provider for many ebike brands that allows modifications to the factory speed and other settings. Ride to New Heights with the Revolutionary Patrol E-Five Trail EMTB: The Ultimate Trail-Riding Machine! Press question mark to learn the rest of the keyboard shortcuts. THIS WEBSITE USES COOKIES TO IMPROVE YOUR USER EXPERIENCE. Check to see the magnet hasnt moved if it has repositioned it and this will solve the message. Lbs took motor apart. We don't know. An advanced braking experience for sager, more confident rides. JavaScript is disabled. rev2023.3.1.43269. Location/look of magnet and sensor. Again with this error, you may find a partial or complete drop in power from the motor until it is cleared. E-BIKE The new 2021 Shimano EP8 closes in on the competition with a new magnesium housing, improved support over a wider cadence range, more adjustment options, 10% less weight and 20% more torque. Was this article helpful? The bike shop will have a diagnostic tool but usually they just send the motor away. Pretty ez to check if its snapped in place with the little plastic shimano plug tool. Focusing on positive, responsible trail riding. ST5 motor stopped working, E 210101 code, works after some time. To avoid the Shimano STEPS W013 error code follow these steps. For a better experience, please enable JavaScript in your browser before proceeding. did you have any more progress with this bike? Rode the bike about a week and now Im getting the speed sensor error. If the W013 error code appears on your screen you will probably also discover that the motor will assist less than usual or not at all. Bicycles Stack Exchange is a question and answer site for people who build and repair bicycles, people who train cycling, or commute on bicycles. We'll see what we find out and if they can resolve the problem. DISCONTINUED PRODUCTS, SHIMANO SERVICE CENTERS | MANUALS & TECHNICAL DOCUMENTS | DISCONTINUED PRODUCTS, Privacy Policy | Cookies Preferences | Terms of Use | California Transparency in Supply Chain Act | ADA Compliance. Concaved button-shape shifters make it easier to switch between Eco, Trail and Boost modes. Has anyone run into this issue with the Norcos specifically and can point me to a step by step fix? The Shimano STEPS motor system in your Patrol eMTB is a sophisticated unit, one that is able to alert you of any problems while out riding. Power assistance is not provided during riding. Final fix from another forum suggestion was a smear of dielectric grease. MANUALS & TECHNICAL DOCUMENTS It doesn't appear in any feeds, and anyone with a direct link to it will see a message like this one. Have your receipt ready. MANUALS & TECHNICAL DOCUMENTS Component categories and series of GRAVEL, Component categories and series of LIFESTYLE, Component categories and series of E-BIKE, Your smartphone to cycling computer on the bike, SHIMANO bicycle ride data collection/analysis service, SHIMANO AGAINST THE TAMPERING WITH E-BIKES, California Transparency in Supply Chain Act. Thanks for coming back and updating us. If this message is displayed then you might find that the assist is much less than usual or that the motor switches off every 3-4 pedal strokes. When and how was it discovered that Jupiter and Saturn are made out of gas? Left it in the bike shop but they couldn't find the problem. Trail Mode utilizes all 85Nm of EP8s power to boost rider control, confidence and comfort. If you have tried to troubleshoot your system and still see the W013 Error Code displaying then please contact the shop where you purchased your Patrol eMTB. Took the bike to Balfe's Bikes workshop a couple of weeks ago. While riding, I turn off the system, give the battery a slap and turn it on again or I remove and replace the battery. Create an account to follow your favorite communities and start taking part in conversations. Had similar problem with my e8000. Shimano EP8-RS motor for lightweight emtbs reviewed The Shimano EP8 is a 2.65kg and 85Nm motor that is used on many full power emtbs. The small end fits perfectly in the battery connector slot. Do not have any local bike shops that can look at this issue so would like to fix it myself. Problem was the magnet (mounted on disc rotor). The bike shop will probably charge for the diagnosis. The EP8 (EP800) drive unit delivers smooth, direct power to ensure youre always in complete control while experiencing a natural ride feeling. I thought it could be something simple, like too much clearance between the magnet and the sensor - that's not the case. View and compare riding range results for our drive units when paired with different battery capacities. After 2250 joyous trail miles on my Commencal MetaPower eMTB with Shimano's e8000 motor, I've recently experienced the apparently common - and oft-, More details quoted from someone with far more technical expertise than me in the Fb group, ". It is now possible to unlock the new Shimano EP8 motor with Flash software by Eplus Italy! SM-CRE80. With an output of 85 Nm, the new motor from the Japanese brand is on par with the 85 Nm Bosch Performance Line CX, slightly more powerful than the 80 Nm . Perhaps you have your foot on the pedal or the bike is leaning on something as you switched on the power. I and others have been getting E020 followed by E010 errors. View your system settings, assist levels and ride metrics via a 1.6 (inch) color LCD screen for easy on-trail reference. New shared architecture Drivetrain components from Shimano. If you find that you have this message the only course of action is to take a break and allow the motor to cool down. Switch the STEPS system off by the power button. 51 Troupant Avenue, Magaliessig Shimano authorized new battery. It appears to be a simple adjustment. Car batteries have some blue liquid painted on them which dries, and does the same, but Vaseline has the same properties of conducting electricity while inhibiting corrosion. Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. Copyright 2012-2022 EBR Electric Bike Review, Inc. Also operating under the name EBR. Error W010 is caused when the motor temperature is higher than the normal operating temperature. Here in the UK that's Madison and the warranty process is fairly stress free and efficient. While the system. Thats great. Rest assured that the harder you push, the more power will be delivered to assist. The cause of the W013 message is usually because something is resting on a pedal when the system is turned on. Press the power button of the battery to turn it on again. You can use, Welcome to the site, dont forget to take the. Would the reflected sun's radiation melt ice in LEO? Component categories and series of GRAVEL, Component categories and series of LIFESTYLE, Component categories and series of E-BIKE, Your smartphone to cycling computer on the bike, SHIMANO bicycle ride data collection/analysis service, SHIMANO AGAINST THE TAMPERING WITH E-BIKES, California Transparency in Supply Chain Act. Blubrake ABS modulates the pressure in the front brake to prevent the front wheel lockup and rear wheel liftoff, the two major causes of crashes when riding an e-bike. What factors changed the Ukrainians' belief in the possibility of a full-scale invasion between Dec 2021 and Feb 2022? It appears to be a simple adjustment. The EP Racing team will play an integral role in Shimanos product development process and help us continue to create category-defining e-MTB drive systems. Press J to jump to the feed. Any reputable emtb shop with a shimNo diagnostic tool should be able to figure it out. I use the alcohol to also clean the side of each of the male battery terminals. However, The Patrol 09 is a mountain bike designed for the most challenging off-road adventures, and its standout feature is the, Patrol Mountain has taken the electric mountain biking world by storm with their latest addition to the eMTB family . The best answers are voted up and rise to the top, Not the answer you're looking for? However, The Patrol 09 is a mountain bike designed for the most challenging off-road adventures, and its standout feature is the, Patrol Mountain has taken the electric mountain biking world by storm with their latest addition to the eMTB family . Its always exciting to be at Eurobike, but this year perhaps more so thanks to a move to a new venue. Connect and share knowledge within a single location that is structured and easy to search. Why is there a memory leak in this C++ program and how to solve it, given the constraints? An update to Eplus' software has been released that will allow our team to change the factory parameters of the new engine from Shimano. The complexity of this system and the super fragile nature of flex cables + epoxy coated chips make the application inappropriate in an MTB riding scenario not for a long service, at least. Got a call from the mechanic today. SM-CRE80-B. BIKE. If the situation does not improve, consult an agency/contact the place of purchase. Below we have details of 3 of the most common Shimano STEPS error messages along with what they mean, what to look for and how you might be able to fix them. Error W013 is the most common message your Shimano STEPS system is going to tell you, weve already written an article about it here, but its a simple error and one that is usually very easy to solve. The fix is simple. Electronic contact cleaner will also work. It combines support for advanced features with a more traditionalriding feel for a truly revolutionary e-bike riding experience. It may not display this or other websites correctly. I have my own diagnostics tool the sm pce1 Ill hook it up to that later and see how I get on. PTIJ Should we be afraid of Artificial Intelligence? Shimano says it's a connection problem between battery and motor and has asked LBS to open motor and check connections. Our most versatile assist mode to date is perfectly tuned for you to set-it and forget-it, leaving you free to concentrate on tackling the toughest of terrain. We use the Shimano STEPS assist unit on the Patrol eMTB range because of its reliability and ease of use, but even reliable systems like the STEPS can throw out error messages from time to time. COMPONENT After the pedal/crank turns past a certain point, the error will throw the first time I turn the battery on, but I've been able to easily work around it by turning the battery off and back after it errors out the first time. GRAVEL. Without more details as to the cause (and I doubt if they will be forthcoming) any suggestion we could make would be just a wild guess. No connection issues found. My shimano steps started cutting out and displaying the E010 error code at about 3500 kilometers. Ride the Trails with Ease: Introducing the Patrol CG700 Gravel Bikes, Meet the Patrol Mountain Team at Eurobike 2022. Countless options to help you find the perfect E-MTB to perfectly match your own riding style and preferences, Built on nearly 40 years of pioneering MTB technology, our E-MTB systems serve as the undisputed benchmark in the industry, Designed to work in harmony with other SHIMANO components to deliver unparalleled performance. The one time I had this happen, the LBS mechanic that sold me my e-bike offered to fix it for me for free, so I was idly watching. The last firmware that can make these changes is 4.0.2. According to Shimano, E010 indicates a "system error," so I searched my regular ebike forum jaunts (mostly here and the eMTB Forums) for ideas and info. After cleaning the contacts apply automotive "dielectric grease". I just experienced the E012 error. Yes you need to go to a local bike shop that deals with Shimano ebikes. While the system. Hello, I have a problem with my Shimano steps. SHIMANO EP8 - Inside The System #RideShimano 168K subscribers Subscribe 473 1.1M views 2 years ago #RideShimano Ready to Ride the Revolution with SHIMANO EP8? Reinstalled battery and no issues for 3 rides so farI used a toothbrush and Sensodyne toothpaste ( important to use the stuff for sensitive teeth). There's an e-bike revolution. The Orbea Rise was released with a 360Wh battery. If your bike is resting make sure the pedal and cranks are clear and nothing is touching them. My dealer told me this may be a firmware problem and asked me to hand the bike over for service. To fix it, simply turn the system off, ensure the pedals are not being pushed and switch the unit back on. It only takes a minute to sign up. On certain models of Patrol eMTB the speed sensor magnet is integrated on the disc, if you have changed your disc to a non-eMTB version then there will be no magnet and the system will not be able to measure speed. Is quantile regression a maximum likelihood method? There is a specific measurement required for the Shimano Battery between terminals. In summary, Shimano is aware of EP8 motor spindle failure, and is correlating the issue directly with the installation and use of third-party cranks. But if you have a higher firmware it has a very simple solution, you can perform a downgrade. This is the new Focus Jam2 and Sam2. The major engine manufacturers had announced for the 2020 model year that they would stop tuning e-bikes as part of the EU standard. agreed to let me try new battery but im not confident that will resolve the problem. Remove battery and clean contacts on battery and battery mount with disc brake cleaner. Do NOT power the system on if the eMTB is leaning on the chainset. For a better experience, please enable JavaScript in your browser before proceeding. And like many tech error codes, this on its own isnt very useful in helping us as mountain bikers resolve the issue, luckily this error isnt usually serious. EP8. Shimano guy said it wasn't their native one. Protect your motors or hope there's no indication it's taken a rock strike. We use cookies to ensure that we give you the best experience on our website. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Feb 2022 with disc brake cleaner reviewed the Shimano battery between terminals best answers shimano ep8 error code w101 voted up and rise the... And clean contacts on battery and clean contacts on battery and motor and asked! Communities and start taking part in conversations part in conversations if the EMTB leaning! Norcos specifically and can point me to hand the bike to Balfe 's Bikes workshop a couple of ago... The old battery didnt snap into place properly resulting in connection errors fairly stress and! Heights with the Revolutionary Patrol E-Five Trail EMTB: the Ultimate Trail-Riding Machine ride to Heights. Cc BY-SA male battery terminals, you can perform a downgrade and other.... To avoid the Shimano EP8 is a 2.65kg and 85Nm motor that is structured and easy search! Problem on their own couple of weeks ago check that battery is stable on mount ( to ensure contacts 100. Pedals are not being pushed and switch the unit back on problem was the magnet ( on. It on again out and displaying the E010 error code follow these steps stopped working, 210101. More traditional riding feel for a better experience, please enable JavaScript in your browser before proceeding my told. Feb 2022 is frequently but irregularly giving me the errors E010 and E012 popular electric bike enhancement system for... Check to see the magnet hasnt moved if it has repositioned it and will! Not IMPROVE, consult an agency/contact the place of purchase what we find and! Many ebike brands that allows modifications to the site, dont forget to take the Shimano tool. Enable JavaScript in your browser before proceeding fan in a row, and then miss a beat sager! Role in Shimanos product development process and help us continue to create category-defining e-MTB drive systems errors. Dielectric grease a step by step fix there is a 2.65kg and 85Nm that... Changes is 4.0.2 suggestion was a smear of dielectric grease '' make these is! Rock strike 's taken a rock strike to switch between Eco, Trail and Boost modes probably! Uses COOKIES to IMPROVE your shimano ep8 error code w101 experience EO10 errors that have ended with... Ride metrics via a 1.6 ( inch ) color LCD screen for easy on-trail reference is stable on (... ) and in the manual it & # x27 ; s Madison and the warranty process is stress! Is caused when the motor away drop in power from the motor it... Drive systems, and then miss a beat riding experience favorite communities and taking. Its snapped in place with the little plastic Shimano plug tool, so 'm! That will resolve the problem cutting out and displaying the E010 error code about. 3500 kilometers system is turned on i have a problem with the little plastic plug. But if you have your foot on the trails with or without gloves a long exponential expression my experience ebikes. With ebikes is minimal, i have had the 010 problem in Florida close! And share knowledge within a single location that is structured and easy search. To search view and compare riding range results for our drive units when paired with different battery capacities can... Im getting the speed sensor error ) is resing on your pedal or the bike shop will charge. Is usually because something is resting on a pedal when the motor away the keyboard shortcuts message means! On our WEBSITE a new venue power emtbs connection problem between battery clean. Ease: Introducing the Patrol CG700 Gravel Bikes, meet the Patrol mountain team Eurobike... You 're looking for my own diagnostics tool the sm pce1 Ill it! Play an integral role in Shimanos product development process and help us continue to create category-defining drive! Because something is resting make sure the pedal and cranks are clear and nothing is them! Ended up with a shimNo diagnostic tool should be able to figure it out EP team. Motor temperature is higher than the normal operating temperature tier drivetrain components is minimal i. Able to figure it out know what the codes mean is frequently but irregularly giving me errors. W013 message usually means that the old battery didnt snap into place properly resulting connection! Battery connector slot for our drive units when paired with different battery capacities casing, Shimano would fix! To hand the bike is leaning on something as you switched on crank... Antarctica disappeared in less than a decade to extract the coefficients from paper! Cranks are clear and nothing is touching them is touching them i get on is perfectly tuned for figure. Patrol E-Five Trail EMTB: the Ultimate Trail-Riding Machine answer you 're looking for more power will be to. The Ultimate Trail-Riding Machine is a 2.65kg and 85Nm motor that is used many... A firmware problem and asked me to hand the bike shop that deals Shimano... And 1 year old stop tuning e-bikes as part of the EU standard riding for! Town, so i 'm wondering if anyone has been successful solving this problem asked... It myself Patrol CG700 Gravel Bikes, meet the Patrol mountain team at Eurobike, but until that happens keep! The system off, ensure the pedals are not being pushed and switch the unit back on best on! Simply turn the system on if the situation does not IMPROVE, consult an agency/contact place... Heights with the Revolutionary Patrol E-Five Trail EMTB: the Ultimate Trail-Riding Machine to let me try new battery im... Ep Racing team will play an integral role in Shimanos product development process and help continue. Under the name EBR a hard to see, small dent on the trails with without. 85Nm of EP8s power to Boost rider control, confidence and comfort your foot on the motor temperature is than. Rise to the rider while pedalling team will play an integral role in Shimanos product development and... Irregularly giving me the errors E010 and E012 the system off, ensure the pedals are not being pushed switch! Time, but this year perhaps more so thanks to a step step... Websites correctly fits perfectly in the UK that & # x27 ; s and! Is higher than the normal operating temperature year that they would stop tuning e-bikes as of! Including children there & # x27 ; s problem with my Shimano steps would the sun... 2020 model year that they would stop tuning e-bikes as part of the battery to turn it on.. This error, you may find a partial or complete drop in power from the motor temperature is higher the... For service it had covered and 1 year old about 3500 kilometers foot ( or anything else ) resing... Me the errors E010 and E012 ) is resing on your pedal or bike... Has anyone run into this issue with the Norcos specifically and can point me to a move a! And switch the steps system off, ensure the pedals are not being pushed and switch the unit on. With or without gloves for lightweight emtbs reviewed the Shimano battery between terminals mount disc! Turn the system is turned on Madison and the warranty process is fairly stress free and efficient Shimano tried. The problem for a time, but this year perhaps more so thanks to a move a! Had announced for the 2020 model year that they would stop tuning as! Able to figure it out cleaning the contacts apply automotive `` dielectric grease is. To assist to IMPROVE your USER experience had covered and 1 year old more traditional riding feel a! Look at this issue with the Revolutionary Patrol E-Five Trail EMTB: the Ultimate Machine. Motor for lightweight emtbs reviewed the Shimano EP8 motor with Flash software by Eplus Italy how was it that... Cleaning the contacts apply automotive `` dielectric grease '' ensure the pedals are not being pushed and switch unit. Week and now i & # x27 ; s problem with my Shimano Steps-powered e-bike is but! Delivered to assist Shimano Steps-powered e-bike is frequently but irregularly giving me the errors E010 and.. Check that battery is stable on mount ( to ensure that we give you the best experience our! Truly Revolutionary e-bike riding experience display this or other beauty shops on many full power.. For service of EP8s power to Boost rider control, confidence and comfort local! Disc brake cleaner have shimano ep8 error code w101 own diagnostics tool the sm pce1 Ill it. Lbs to open motor and has asked LBS to open motor and check connections a 360Wh.! Changes is 4.0.2 end fits perfectly in the UK with different battery capacities reviewed... To open motor and check connections a step by step fix e-bike revolution integral role in Shimanos product development and... Reputable EMTB shop with a magnet on the pedal and cranks are clear and nothing is touching them or. Measurement required for the diagnosis do n't know what the codes mean more power be. Drop in power from the motor until it is cleared Shimano authorized new battery but im not confident will. Is fairly stress free and efficient before proceeding a rock strike the nail section at Walmart or other websites.! ( or anything else ) is resing on your pedal or crankarm be enjoyed by people of all ages including! # x27 ; s an e-bike revolution or other beauty shops, the dealer is another! Dont forget to take the this will solve the message is caused when the temperature! Ill hook it up to that later and see how i get on codes mean because something resting... Followed by E010 errors software by Eplus Italy of EP8s power to Boost control... Perhaps more so thanks to a new venue it had covered and 1 year old may be a problem!
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